Refund Policy

Effective date: October 23, 2026

This policy explains what happens to your money and your minutes when you pay for a Chitti AI Assistant plan, change it or cancel it. It is part of our Terms of Service.

1. No refunds

Payments for a plan, monthly or yearly, are not refunded: not for minutes you did not use, not for the rest of a month or year after you cancel, and not if you stop using Chitti AI Assistant. Before you pay, you can try the app with free demo sessions (see the Terms of Service).

2. Cancelling and turning renewal off

• A plan renews automatically at the end of each month or year, unless you chose "Don't renew" when you paid.
• To stop it, turn Auto-renew off on the Credits & Billing page, or cancel with Manage subscription on that page, which opens our payment provider Stripe's page for your subscription. Either way, the subscription is set to end at the end of the period you have paid for: nothing is cancelled straight away and nothing is paid back.
• Until that date your plan and the minutes left on it keep working, and you are not charged again. The Credits & Billing page shows the date your plan ends.
• On that date the plan ends and any minutes left on it end with it. Demo sessions stay available, with the free demo time.
• You can turn Auto-renew back on before that date, and the plan then carries on renewing as before.
• Deleting your account (Settings > Your data > Delete account) is different: it cancels the plan straight away, and the rest of the period and its minutes are not refunded.

3. Unused minutes

• Each paid period sets your interview minutes to the plan's allowance: a month's minutes for a monthly plan, or twelve months' minutes at the start of a yearly plan.
• Minutes left at the end of a period do not carry over: the new period starts again from the plan's allowance.
• When a plan ends (after you cancel, or after a renewal payment fails), the minutes left on it go to zero.
• Minutes cannot be exchanged for money and are not refunded.

4. Changing plan

You can switch plan, or between monthly and yearly, with Manage subscription on the Credits & Billing page. Stripe works out the price difference for the rest of the current period: moving up is charged for that difference, and moving down leaves a credit with Stripe that is taken off your next payments. It is not paid back to your card. Moving up adds the extra minutes straight away; moving down limits your minutes to the smaller plan's allowance.

5. Failed payments

If a renewal payment fails, Stripe tries again for a while. If it still fails, the plan ends and its minutes with it.

6. Where the law requires a refund

Nothing in this policy takes away a right to a refund that the law where you live gives you and that cannot be excluded. If you think you were charged by mistake (for example, charged twice for the same period), or that the law gives you a right to a refund, email support@chitti-ai-assistant.com from the email address of your account, with the date and amount of the payment. We will look into it and, where a refund is due, pay it back to the card you paid with.

7. Changes to this policy

When this policy changes, we will publish the new version on this page with a new effective date.

8. Contact

Chitti AI Assistant (staging.chitti-ai-assistant.com). Email support@chitti-ai-assistant.com.